Update - We are continuing to investigate this issue. Please be aware that following a recent platform update, you are now required to select the cryptocurrency you wish to buy or sell, and enter the desired amount. Currently, you may only trade from crypto-to-fiat or fiat-to-crypto. The empty CAD field is intentional.
May 30, 2026 - 16:42 EDT
Investigating - We are currently looking into the issues affecting Quick Trade orders. In the meantime, please try the website to complete your trade(s). Thank you for your patience.
May 29, 2026 - 09:37 EDT

About This Site

Welcome to the Bitbuy status page, where we'll communicate any issues with our products including planned and unplanned outages or service interruptions.

Website Operational
Mobile Apps Operational
iOS App Operational
Android App Operational
Cash Deposits Operational
e-Transfer Deposits Operational
Bank Wire Deposits Operational
Cash Withdrawals Operational
e-Transfer Withdrawals Operational
Bank Withdrawals Operational
Crypto Deposits Operational
90 days ago
99.98 % uptime
Today
Crypto Withdrawals Operational
90 days ago
99.98 % uptime
Today
Two-Factor Authentication Operational
Text Messages (SMS) Operational
Authy Operational
Google Authenticator Operational
Trading Engine Operational
Staking Operational
90 days ago
99.99 % uptime
Today
Solana (SOL) Operational
90 days ago
99.99 % uptime
Today
Ethereum (ETH) Operational
90 days ago
99.99 % uptime
Today
Polkadot (DOT) Operational
90 days ago
99.99 % uptime
Today
Cardano (ADA) Operational
90 days ago
99.99 % uptime
Today
MATIC Operational
90 days ago
99.99 % uptime
Today
NEAR Operational
90 days ago
99.99 % uptime
Today
ATOM Operational
90 days ago
99.99 % uptime
Today
Injective (INJ) Operational
90 days ago
99.99 % uptime
Today
API Operational
Verifications Operational
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 12, 2026

No incidents reported today.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026
Resolved - This issue is now resolved.
Jun 8, 13:36 EDT
Update - We are continuing to investigate this issue. Please be aware that this issue is limited to Pro Trade orders placed before May 27, 2026 at 11:40 PM EDT.
May 29, 09:29 EDT
Investigating - We are currently investigating an issue where some Pro Trade orders cannot be cancelled.
Please contact our Support team if you are experiencing this issue: https://support.bitbuy.ca/hc/en-us/requests/new

May 28, 15:16 EDT
Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

Unresolved incident: Issues with Quick Trade orders.

May 29, 2026
Resolved - This issue should now be resolved.
May 29, 13:03 EDT
Identified - Our service providers are currently investigating an issue with Interac that is causing e-Transfer deposits to fail.
May 29, 12:30 EDT