Delay in Bitcoin Deposits and Withdrawals

Incident Report for Bitbuy

Resolved

This incident has been resolved.

Posted Nov 14, 2022 - 20:01 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 14, 2022 - 19:40 EST

Investigating

Please note Bitcoin withdrawals are deposits are delayed due to a technical issue with our hot wallet provider. The issue is limited to Bitcoin only, and we expect it to be resolved soon. No funds are at risk, and all deposits and withdrawals will be processed as soon as the issue is resolved.

We appreciate your patience!

Posted Nov 14, 2022 - 18:15 EST

This incident affected: Crypto Withdrawals (Bitcoin - BTC) and Crypto Deposits (Bitcoin - BTC).