Resolved
This incident has been resolved.
Posted Jun 30, 2023 - 08:45 EDT
Investigating
Some users may experience temporary issues when logging into the website or mobile app. We have identified the cause of the issue and are implementing a fix. All user funds are safe and access will be resumed as soon as possible.
Posted Jun 30, 2023 - 08:23 EDT
This incident affected: Crypto Deposits (Bitcoin - BTC, Ethereum - ETH, USD Coin - USDC, Solana - SOL, Cardano - ADA, Stellar Lumens - XLM, Polkadot - DOT, Dogecoin - DOGE, EOS - EOS, Litecoin - LTC, Bitcoin Cash - BCH, Apecoin - APE, Chainlink - LINK, Polygon - MATIC, AAVE - AAVE, Uniswap - UNI, SushiSwap - SUSHI, Decentraland - MANA), Two-Factor Authentication (Text Messages (SMS), Authy, Google Authenticator), Website, Trading Engine, API, Verifications, Customer Support, Mobile Apps (iOS App, Android App), Cash Deposits (e-Transfer Deposits, Bank Wire Deposits), Cash Withdrawals (e-Transfer Withdrawals, Bank Wire Withdrawals), Crypto Withdrawals (Bitcoin - BTC, Ethereum - ETH, USD Coin - USDC, Solana - SOL, Cardano - ADA, Stellar Lumens - XLM, Polkadot - DOT, Dogecoin - DOGE, EOS - EOS, Litecoin - LTC, Bitcoin Cash - BCH, Apecoin - APE, Chainlink - LINK, Polygon - MATIC, AAVE - AAVE, Uniswap - UNI, SushiSwap - SUSHI, Decentraland - MANA), and Staking (Solana (SOL), Ethereum (ETH)).